Frequently asked questions, answered clearly.
Straight answers about payment, your data, cancelling, and who we are.
Your questions, answered plainly
Is this a subscription trap?
No. You pay nothing until you approve a written quote. Monthly plans can be cancelled anytime with 30 days' notice, and new clients are covered by our 30-day money-back guarantee. Monthly services: if you're not happy in your first 30 days, we refund your first month and setup fee. Websites: if you don't approve the design, you get a full refund before launch.
Do you take or keep my payroll data?
We use only the records you send us, and only to prepare your reports. We never sell your data, and we delete it when you ask. For federal certified payroll, Form WH-347 asks only for an identifying number such as the last four digits of a worker's SSN, so you can send redacted SSNs there; some state agencies require more, and we'll tell you what each one asks for. Whatever you send, we store securely and limit who can access it.
What if I cancel?
Monthly plans cancel anytime with 30 days' notice. No penalties. 30-day money-back guarantee: Monthly services: if you're not happy in your first 30 days, we refund your first month and setup fee. Websites: if you don't approve the design, you get a full refund before launch.
How do I know you're legit?
We're a Wyoming company serving businesses across the U.S.
We're a new company, so we don't have reviews yet. That's why nothing starts, and you pay nothing, until you've approved a written quote.
Can I talk to a real person?
Yes. The company is run by Shane. Call (307) 357-3425 or email sterlingopsdesk@gmail.com and ask for a callback; Shane calls back within one business day.
Who answers the phone?
Calls to (307) 357-3425 are answered by our automated phone answering service. It can take your details and questions. If you'd like to talk to a person, ask, and Shane will call you back within one business day.
Do you sign or submit anything for me?
No. We prepare paperwork and reports for you to review. You sign, and you submit or pay, yourself. We never sign on your behalf.
Are you lawyers, accountants or safety inspectors?
No. Sterling Desk LLC is not a law firm, accounting firm or safety inspection firm, and we don't give legal, tax, accounting or safety-inspection advice. We handle administrative work: tracking, reminders, paperwork prep and reports.
How do I pay?
After you approve a written quote, we send an invoice based on that quote. No payment is due before you've approved a written quote.
What will you never do?
We will never ask for your passwords, ask for payment before you've approved a written quote, pressure you to sign up, or sign anything on your behalf.